Customer Centric

Capture complaints through a variety of channels: email, phone, online and more.
 
Rizolv provides a standardized form to capture complaints.
 
Assign a single point of contact for each complaint.
 
Easily assign a single point of contact and create your own queues to ensure complaints are reviewed, prioritized and properly escalated.
 
Communicate securely and directly, and send notification alerts to customers whenever their case changes.
 
Rizolv’s robust and secure communication tools keep your customers informed, up-to-date and connected.
 
Allow your customer to confirm their complaint was resolved to their satisfaction.